Some buyers probably paid $32 customs fee from UPS customs broker before, if goods value was over $2500 by UPS/TNT/Fedex express. This will not happen again, since we just figured out how to make additional customs document.
We will try our best to make USA customers happy, and USA customers would feel buying our goods like buying from USA. If you receive a bill of customs fee, please feel let us know and we will try to solve the problem.
Note: Customs fee includes applicable customs broker fee, special customs processing fee, and duty, but excludes state sales tax.
We use correct customs codes in customs invoice, and sometimes we also make NAFTA certificate, so there is no duty and other customs charges to USA customers.