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Company name: Lightwavestore.com , Email: info@lightwavestore.com , Tel: 1-613-7214921, Fax: 1-613-8289398

(Last updated on August 26 10, 2011)
Warranty and Technical Support


30-day warranty for general customers.

60-day warranty for resellers.

We can add extra 30 day warranty for some special goods which would take longer time to verify its long-term stability.

Longer warranty may be offered upon request.

Warranty period is counted from the date you receive goods to the date you return goods(or to the date you request to return).

Goods can be either exchanged, credited, or refunded, if customer is not satisfied with the goods. Shipping fee is not refundable in most cases.

Warranty policy may not apply to the goods specially ordered from our suppliers according to customer's request. But we will do our best to help our customers.

Shipping cost refunding policy :

· Return working goods (unused or used) for refund, exchange or credit: Shipping is not refundable.

· Return unused defective goods for refund : Shipping is not refundable.

· Return unused defective goods for exchange or credit : Shipping could be reasonably and partially covered by us, assuming the shipping cost is quite lower than item value.

· Return used defective goods for exchange or credit: shipping should be mostly or reasonably covered by us, assuming the shipping cost is quite lower than item value.

· Return used defective goods for refund: shipping should be reasonably or partially refundable, assuming the shipping cost is quite lower than item value.

· Shipping cost would be partially refundable if item description is significantly incorrect by our fault. Custom broker fee will not be refundable in any case since it is unpredictable. No warranty is offered if (used "AS IS") is marked in Condition column for cheap items. Only very few items are marked (used "AS IS")

Goods verification policy before shipping

· New and unused items will not be taken test normally, though we may take sample test if datasheet is not available or if expensive goods may be degraded or defective.

· Expensive used items will be tested for working condition (basic or major functional test) before shipping.  

· For instruments, we only quickly verify the working condition for one major parameter (e.g, only verify the reading value of optical power meter is reasonable (handheld OPM) or comparable to other OPM at 1.55um wavelength at -40dBm optical input), but we cannot or have no time to make calibration and stability test.

· Used passive components will be taken simple loss test unless time-consuming splicing is involved

· Used active components would be taken simple functional test for each unit or by sample only, using our available facility.

· We probably cannot or have no time to test complex modules or subsystems (excluding instruments).

· Further test and even simple calibration may be offered at extra cost. Technical support and consulting is available.