Shipping Info

Last updated on July 2, 2018

Shipping Info

News (July 2, 2018): There is no customs broker fee by UPS ground to USA for goods value less than US$800. Previous limit is $200. 

News (Oct. 3, 2016): TNT is merged to Fedex. We will use DHL express or Fedex priority instead of TNT. For destination outside of USA, calculated DHL/FEDEX shipping cost in our webstore is not accurate yet.  

Summary

Our online store can approximatelly calculate shipping cost of DHL, UPS, and Canada Post. We can also ship with your UPS/Fedex/DHL account number. We normally do not apply insurance with our UPS s account, since we have never lost any parcels so far. 

We offer same day shipping in most cases, if goods test and special packing are not required. Please allow enough packing time before shipping.  

Latest parcel pickup time of DHL/UPS/Fedex driver at our location: DHL express: 3pm, UPS: 5pm, Fedex: 4:30pm (5pm if not in winter);  Post office doest not offer pickup, so we may have to ship next day.  

No Customs fee to USA:  

Shipping to USA: No customs/duty and no customs broker fee if ship by UPS/Fedex/DHL air and Canada Post with any insurance coverage, or by UPS ground with less than $800 insurance coverage.

Exception: If ship by UPS ground with over $800 insurance coverage, there is customs broker fee $29 ($41 if insure over $1250), but there is still no duty. 

Note: We use correct customs codes in customs invoice, and sometimes we also make NAFTA certificate, so there is no duty charge to USA customers. 


Insurance is not included in calculated DHL/UPS shipping fees. Since UPS/DHL are very reliable, we normally do not apply insurance. We might add $35 insurance cost manually for very expensive shipment.

Shipping courier options:  Best-rate DHL. UPS ground/express/expedited with 35%-70% discount.  Canada Post(low cost).  

Most recommended shipping method: DHL express for small goods.  Unlike UPS and Canada post, we have to calculate DHL shipping cost manually outside online store.

DHL express (1kg dimensional weight): about US$25 to USA, $35-70 to most of other countries. 

Shipping to USA: DHL express (1-2 day) is cheaper and faster than 2-day UPS expedted, and much cheaper than 1-day UPS express saver.  

Shipping within Canada:No DHL serive. We normally use UPS and Canada post withtin Canada.  

See UPS 2018-year shipping rate here before discount (in Canadian $, please add fuel surcharge above the rate for ground or air shipping) 

See Canada Post 2015-year shipping rate here (in Canadian $, please add fuel surcharge above the rate for parcels, and add insurance) 


Packed shipping weight is max of  (dimensional weight, actual weight). For almost all our goods, dimensional weight > actual weight. So shipping weight is determined by dimensional weight. 

Listed dimensional weight(kg) in webstore = length x width x height (cm) /6000, or  weight(lb) = length x width x height (inch) /166.   This formula is directly used in webstore shipping cost calculation for UPS ground. 

For UPS/Fedex/DHL air shipping, dimensional weight(kg) = length x width x height (cm) /5000, or weight(lb) = length x width x height (inch) /139. So actual dimensional weight = 1.2 x listed dimensional weight 

For Canada post small packet,  shipping weight only depends on actual weight. So calculated shipping cost would be over-estimated. 

UPS Express Pak is much cheaper than UPS Express if between 1lb and 1.5kg, postal light pack or  letter post (2cm-thick envelope) is cheap for low cost & thin goods. Both are not listed in our webstore shipping calculator. 

You may also provide your UPS/FedEx/DHL account (We may need approve this especially for low value goods).

Very occasionally buyer’s shipping account is declined after delivery especially by Fedex and DHL, though the shipping account is ok when we make online shipping waybill.

At the end, our shipping acount will be charged at high shipping/insurance rate since our Fedex/DHL account have no discount rate. 

In this case, you might spend time to request Fedex/DHL directly to charge to your shipping account instead within short period(normally one week). Otherwise we have to charge such cost to your credit card. 

You can estimate the shipping cost of your shipping account using our address: Ottawa (city), Ontario (province), K2H1A1(post code), Canada(country). 

Handling is free for items with original product package. 

We might add limited handling fee(normally $2-$10) for fragile and static-sensitive items without original package, especially for the components with fragile fiber pigtail, static-sensitive lasers, expensive instruments, depending on the time involved. 


Canada post fuel surcharge 10.75% (express), 5.75% (non-express) from Feb. 3, 2014; See updated info at http://www.postescanada.ca/AboutUs/News/Fuel/ 

UPS ground fuel surchage: 6%, UPS air fuel surchage: 8.5% from Jan. 3, 2015. See updated info at http://www.ups.com/content/ca/en/shipping/cost/zones/fuel_surcharge.html?srch_pos=1&srch_phr=fuel 

DHL expressfuel surchage: 7% from Jan. 3, 2015. See updated info at http://international.dhl.ca/en/express/shipping/shipping_advice/express_fuel_surcharge.html 


Canada Post insurance: add 1.5% of item value for goods out of Canada and 1.3% within Canada. 

DHL insurance: We normally do not apply insurance with our DHL account, since we have never lost any parcels so far.  

UPS insurance: UPS insurance cost is C$0.7 for every C$100 coverage, and the 1st C$100 coverage is free, for any UPS speed options and for any destinations. 

We do not include the insurance cost in our online store calculator. We normally do not apply insurance with our UPS account, since we have never lost any parcels so far. 

But we reserve the right to add insurance for some special shipments. 

For UPS ground from Canada to USA and all domestic services, there  is about C$1.85 residential surcharge if receiver's address is within non-business building without an entrance open to the public, 

which is not included in the calculated online store shipping cost. We may add this fee manually to pdf invoice 


Note: Shipping cost below is based on 2006-year cost and exchange cost 1.1 of US$ to C$ (The cost on Feb, 2009 is about 1.23 at http://accu-cost.ca/costs/index.phtml?currency=CAD&to=USD  ) 

Please log-in our online store to estimate more accurate shipping cost for your selected goods. 

Shipping to USA:  

Recommend: Small pack post for small and cheap parcel; DHL (1-day), UPS air (1-day, 2-day, 3-day options) for expensive and fast parcel;  

UPS ground (minimum US$29 customs broker fee if  insurance coverage >$US800), Canada-Post expedited parcel and xpresspost parcel for other cases. 

Canada-Post small packets air: US$6.2 if <250g, US$7.93 if <0.5kg; US$12.35 if <1kg.  4-10 business days delivery without on-time guarantee. (updated on June. 13, 2006) 

Canada-Post small packets surface:  US$4.96 if <250g, US$6.8 if <0.5kg; US$9.8 if <1kg.  6-12 business days delivery without on-time guarantee. (updated on June. 13, 2006) 

*  small packets has no insurance, no delivery confirmation, no tracking. 

Canada-Post light packet in 2cm-thick envelope : US$2.7 if <100g, US$4.5 if <250g; US$6.6 if <500g.  4-6 business days delivery without on-time guarantee. (updated on Oct. 9, 2006) 

Canada-Post expedited parcel: US$10.8 - $11.3 if <0.5kg.  Add a little if heavier. 6 to 12 business day delivery  with online delivery confirmation,  max insurance C$1000. (updated on June 13, 2006)

Canada-Post Xpresspost parcel: US$16.48 to $18  if < 0.5kg. 3-to-5-day delivery, cheaper than UPS air, offers on-time guarantee with tracking number.  max insurance C$1000. no customs broker fee (updated on June 13, 2006) 

UPS ground: 2-6 days delivery normally depending on distance: 35% discount rate. 

Customs broker fee: free if item value<$800. US$29 if US$800$1250 

(This is updated rate info after July 1, 2018) 

UPS air: 35% discount rate, including Express (next day 10:30am), Expedited (2-day), 3-day select (3-day). 

Free customs brokerage. (updated on Jan, 2, 2007) 

FedEx ground/express : No discount rate. You can go to FedEx/UPS website to estimate the shipping from K2H1A1, Ottawa, ON, Canada . 

FedEx ground is cheaper than UPS ground especially for light but large parcel since it only applies actual weight instead of dimensional weight (same speed as UPS ground, to California: 5-days by fedex, 6 days by UPS), 

a little more expensive than Canada post expedited parcel. There is about $7 pick-up fee for fedex ground (only next day pick up avilable). We may drop off  parcel to fedex ground terminal before 7pm at extra service charge. 

Canada-Post parcel is cheapest, but there is weight limit (66LB) and insurance limit (max C$1000). 

Shipping to Canada:

Recommend: UPS ground(35% discount) and Canada post expedited parcel for large parcel. 

Canada post Xpresspost and UPS ground for small and medium parcel with faster delivery.  Letter post for very thin envelope. 

Options: UPS(35% discount), Canada-Post expedited parcel,  Canada-Post Xpresspost parcel, FedEx, etc.  Start from US$7 

Lower shipping cost than to USA.  Please send email to info@lightwavestore.com for shipping quote. 


Shipping to West Europe(East Europe may be different):

Recommend: DHL, Xpresspost, and UPS expedited (35% discount) for large and expensive parcel. Canada Post small packet for small and cheap parcel. 


Canada-Post small packets air: US$7.42 if <250g, US$13.6 if <0.5kg, US$25.85 if <1kg, US$39.96 if<2kg.   6-10 business days delivery to most countries.  (updated on June 13, 2006) 

Canada-Post small packets surface: US$5.51 if <250g, $7.31 if <0.5kg, $11.75 if <1kg, $16.93 if<2kg,  4-6 weeks delivery to international countries. (updated on June 13, 2006) 

*  small packets has no insurance, no delivery confirmation, no tracking. 

Canada-Post light packet in 2cm-thick envelope : US$4.4 if <100g, US$7.6 if <250g; US$12.2 if <500g.  4-7 business days delivery without on-time guarantee. (updated on Oct. 9, 2006) 

Canada-Post Xpresspost parcel: US$40.48 if<0.5kg, 4-7 business day, offer on-time guarantee with tracking number. (updated on June 13, 2006) 

UPS express (1-day mostly) and UPS edpedited(3-5 days): 35% discount.  Free customs brokerage by default.

(This is updated rate info Jan 2, 2007

Canada-Post Xpresspost parcel and surface parcel(4-5 weeks) may be cheaper than UPS, but there is weight limit (66LB) and insurance limit(max C$1000). 

Shipping to any other countries: 

Recommend: DHL, Xpresspost, and UPS expedited (35% discount) for large and expensive parcel. Canada Post small packet for small and cheap parcel. 

Canada-Post small packets air: US$7.42 if <250g, US$13.6 if <0.5kg, US$25.85 if <1kg, US$39.96 if<2kg.   6-10 business days delivery to most countries.  (updated on June 13, 2006) 

Canada-Post small packets surface: US$5.51 if <250g, $7.31 if <0.5kg, $11.75 if <1kg, $16.93 if<2kg,  4-6 weeks delivery to international countries. (updated on June 13, 2006) 

*  small packets has no insurance, no delivery confirmation, no tracking.

Canada-Post Xpresspost parcel: US$40.48 if<0.5kg (Australia, South Korea, Taiwan, China mainland, Hong Kong, Japan, Singapore, New Zealand, Luxembourg, Greece, etc.).  (updated on June 13, 2006) 

Some other countries may go by air parcel.   4-7 business day delivery, offers on-time guarantee with tracking number.  

Canada-Post Air parcel to countries other than above (6-10 business day): about US$40.17 if<1.0kg.  (updated on June 13, 2006) 

Canada-Post surface parcel: cheaper, 4-6 weeks delivery  (updated on June 13, 2006) 

UPS express (1-day mostly) and UPS edpedited(3-5 days): 35% discount.  Free customs brokerage by default.(This is updated rate info Jan 2, 2007)   

Canada-Post Xpresspost, air, and surface parcel may be cheaper than UPS, but there is weight limit (66LB) and insurance limit (max C$1000). 

Information for overseas buyers who often purchase goods by USPS from USA

Canada Post small packet air offers similar features to USPS priority mail but would be few days slower. 6-10 business day delivery 

Canada post xpresspost offers similar features to USPS EMS but would be few days slower. 4-7 business day delivery